Online Terms and Conditions
Dated 2018 — COLLIERS COOKERY SCHOOL
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply the services of the Colliers Cookery School to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Harriet Wakeford trading as Colliers Cookery School (the ‘School’) established in England and Wales. Our address Colliers Cookery School, Colliers Hill, Clows Top Road, Bayton, Worcestershire DY14 9NZ.
2.2 How to contact us. You can contact us by telephoning us at 01299 832013 or by writing to us at email@example.com or Colliers Cookery, Colliers Hill, Clows Top Road, Bayton, Worcestershire DY14 9NZ.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the services. This might be because of unexpected limits on our resources which we could not reasonably plan for because we are unable to provide our services on the date you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. OUR COOKERY SCHOOL
4.1 Layout of the School may vary slightly from pictures on our website. The images of the School on our website are for illustrative purposes only. Although we have made every effort to display the School accurately, we reserve the right to reconfigure our facilities and the layout may differ from that shown.
4.2 Customers with disabilities. We will take all reasonable steps to make provision for customers with disabilities. If you do have any particular requirements, please make these known to us at the time of booking.
4.3 Our policies. By ordering from us and confirming your booking you agree to abide by our knife, health and safety and all other relevant policies in force from time to time. You also agree to follow all reasonable instructions of our trainers and we reserve the right not to supply our services if you refuse or are unable to do so.
5. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to your booking please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).
6. OUR RIGHTS TO MAKE CHANGES
6.1 Minor changes. We may change the services provided by the School:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements. These changes will not affect your use of the School.
6.2 More significant changes. If we require to make more significant changes to our School which may materially curtail or alter your experience you may then contact us to end the contract before the changes take effect and receive a full refund.
7. PROVIDING OUR SERVICES
7.1 When we will provide the services. We will provide the services on the date agreed with you during the order process.
7.2 We are not responsible for delays outside our control. If our supply of the services are delayed or otherwise affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the change. Provided we do this we will not be liable for delays/alterations caused by the event, but if there is a risk of substantial delay/alteration you may contact us to end the contract and receive a refund for any services you have paid for but not received.
7.3 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you, for example, details of any allergies or special dietary requirements you may have. Where you have indicated at the time of booking that you have such requirements, we will contact you to verify the information and your requirements. If you do not reconfirm and/or verify the information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for inconvenience caused or loss arising to the extent that this is caused by you not giving us the information we need within a reasonable time of us asking for it or by you giving us inaccurate or incomplete information.
7.4 Reasons we may suspend the supply of services to you. We may have to suspend the supply of our services to:
(a) deal with technical problems;
(b) update the services to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the services as requested by you or notified by us to you (see clause 6).
7.5 Your rights if we suspend the supply of services. We will contact you in advance to tell you we will be suspending supply of the services, unless the problem is urgent or an emergency. If we have to suspend the provision of our services we will offer you an alternative booking but, you may contact us to end the contract if we suspend it, or tell you we are going to suspend it and we will refund any sums you have paid in advance for the services.
8. YOUR RIGHTS TO END THE CONTRACT
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what services we have agreed to provide, whether there is anything wrong with them and when you decide to end the contract:
(a) If our services are inadequate or misdescribed you may have a legal right to end the contract (or to have the services re-performed or to get some or all of your money back), see clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c) If you have just changed your mind see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any services which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the services or these terms which you do not agree to (see clause 6.2);
(b) we have told you about an error in the price or description of the services you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the services may be significantly delayed because of events outside our control;
(d) we have suspended supply of the services for technical reasons, or notify you we are going to suspend them for technical reasons and we are unable to offer you a suitable alternative booking; or
(e) you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of our services, once these have been completed, even if the cancellation period is still running.
8.5 How long do I have to change my mind? You have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running.
8.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you are outside the cooling off period (see clause 8.5), just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract. In the case of a cancellation made after the cooling off period but:
(a) at least 6 weeks prior to the date of your course we will refund 75% of the course fees;
(b) less than 6 weeks prior to the date of your course no refund will be given.
9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Call customer services on 01299 832013 or email us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
(b) By post. Simply write to us at Colliers Cookery School, Colliers Hill, Clows Top Road, Bayton, Worcestershire DY14 9NZ, including details of your order.
9.2 How we will refund you. We will refund you the price you paid for the services, by the method you used for payment. However, we may make deductions from the price, as described above.
9.3 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.
10. OUR RIGHTS TO END THE CONTRACT
10.1 We may end the contract if you break it. We may end the contract for our services at any time by writing to you if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide our services, for example, information as to allergies, dietary requirements or disabilities, if not already provided at the date of your order.
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
11. IF THERE IS A PROBLEM WITH OUR SERVICES
11.1 How to tell us about problems. If you have any questions or complaints about our services, please contact us. You can telephone our customer service team at 01299 832013 or write to us at email@example.com or Colliers Cookery School, Colliers Hill, Clows Top Road, Bayton, Worcestershire DY14 9NZ.
11.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says you can ask us to repeat or fix our services if they have not been carried out with reasonable care and skill, or get some money back.
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
12. PRICE AND PAYMENT
12.1 Where to find the price for our services. The price of our services (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the services advised to you is correct.
12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
12.3 When you must pay and how you must pay. We accept payment with PayPal. You must pay for our services at the time you order them. If you wish to pay by debit or credit card please contact us by telephone and we will endeavour to accommodate your request.
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.2.
13.3 We are not liable for business losses. We only supply our services to domestic and private users. If you use our services for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14. HOW WE MAY USE YOUR PERSONAL INFORMATION
15. OTHER IMPORTANT TERMS
15.1 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
15.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
15.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.